We remain open to support front-line medical practitioners, therapists and their patients during the COVID-19 crisis.
New initiatives as a result of COVID-19
● Drop Ship Products to your Patients
● Lease options as low as $3 / day
● Shop by Condition
● PPE, Disinfection, Infection Control & Hygiene Products
Policy updates a result of COVID-19
● Shipping Policy Update
● Questions or Inquiries
For a limited time, during this period of physical distancing, you can send products to your patients homes for the same discounted price you are accustomed to by using our drop ship program or ask them to place their own order online at consumer pricing.
► Login with your professional account online at orthocanada.com.► Add items to your shopping cart.During Checkout:► Enter your patients address in the shipping address fields► Under payment method, select credit card and uncheck "My billing and shipping address are the same". ► Enter your personal billing information.► Your discounted price applies.► Regular $12.95 shipping fee. Free shipping for orders over $250.► Payment by credit card only.Note: The invoice will be sent to the email on the professional account. All sales sent to directly to patients are final. Due to the current situation, we cannot accept returns.
► Send your patient the orthocanada.com product link.► The patient can then add the product (at consumer pricing) to their cart and continue the checkout process themselves as a guest without the need to create an account.Note: All sales sent to directly to patients are final. Due to the current situation, we cannot accept returns.
We have partnered up with Catalyst Finance during this unprecedented period to help relieve some of the cash flow pressures that clinics are currently facing with financing capital equipment.
To learn more. please visit the following link and fill out the corresponding form.
Our team of Experts are hard at work creating new categories and product bundles to help your patients find what they need, by condition.
You can view the new categories here
Current condition categories:
► Plantar Fasciitis► Tennis Elbow► Sciatica► Rotator Cuff Tendinitis & Frozen Shoulder
Many more categories and bundles coming soon.
Our staff and shipping carriers are adapting to the COVID-19 physical distancing realities and this is impacting our drop ship program in the following ways:
► Fedex and Canada Post do not require a signature when delivering to a residential address.► No PO Box is accepted.► During this period of physical distancing drivers are instructed to leave parcels at the door of patients homes. Since no signatures are allowed, “trust is the word” and OrthoCanada will not be able to ship out a new order for free.
Please note that due to the events surrounding COVID-19 manufacturers of PPE and infection control products are experiencing shortages. We are monitoring the situation very closely and updating availability on our website on an ongoing basis. In order to avoid bulk buying and in the spirit of trying to spread these essential supplies to as many customers as possible we have put maximum quantities per order on some products.
Please visit the Cleaners and Disinfectants & Hygiene Products Categories on our website for up to date information on availability.
We’re OPEN and we’d like to hear from you about your thoughts and your needs. Please drop us a line to share your ideas, projects and challenges.